tk171 Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how tk171 ("we", "us", "our") collects, processes, stores, and protects personal data relating to individuals who register for, access, or use the tk171 platform ("Platform"). This Policy applies to all players based in Bangladesh and elsewhere who interact with the Platform. By registering an account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

We reserve the right to update this Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes to this Policy, we will notify registered players via in-platform notification or via the contact details associated with their account. The date at the top of this Policy indicates when it was last revised. Your continued use of the Platform after any revision constitutes your acceptance of the updated Policy.

We collect personal data from you in two ways: information you provide directly when you register and use the Platform, and information we collect automatically through your interactions with the Platform. Below is a summary of the categories of personal data we process.

Data You Provide Directly

Data Collected Automatically

When you access the Platform, we automatically collect certain technical data including your IP address, device type, operating system, mobile browser type and version, referring URL, pages visited within the Platform, and session timestamps. This technical data is used to ensure the Platform functions correctly across different devices and network environments, to detect and prevent fraud, and to improve the overall user experience. We do not use this technical data to identify you personally unless it is combined with other information you have provided to us.

We use the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent.

• Account creation and management: to register your account, verify your identity, and manage your account settings and preferences.
• Service delivery: to process your deposits and withdrawals, provide access to games and betting markets, and deliver customer support.
• Legal compliance: to comply with applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited activities.
• Platform improvement: to analyse aggregated usage patterns and improve the functionality, performance, and design of the Platform.
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time by contacting support.

We do not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where our systems flag an account for review (for example, fraud detection or responsible gaming concerns), a member of our team will conduct a manual review before any account-level action is taken.

We process your personal data on the following legal bases:

• Contractual necessity: processing is necessary to perform the contract between you and tk171 — that is, to operate your account, process payments, and provide access to the Platform's services.
• Legal obligation: processing is necessary to comply with our legal obligations including AML regulations, KYC requirements, and responsible gaming mandates.
• Legitimate interests: processing is necessary for our legitimate interests in operating a safe, secure, and fraud-resistant platform, provided those interests are not overridden by your rights and interests.
• Consent: where you have given us specific consent to process your data for a particular purpose (such as receiving marketing communications), we rely on that consent as the legal basis for that specific processing activity. You may withdraw your consent at any time.

tk171 does not sell or rent your personal data. We may share your personal data with third parties only in the limited circumstances described below.

Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification services, fraud detection providers, and customer support technology providers. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards. They are not permitted to use your data for their own purposes.

Legal & Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where we are legally required to do so, or where we reasonably believe disclosure is necessary to comply with a legal obligation, protect the rights or property of tk171, or prevent or investigate suspected fraud or illegal activity.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of tk171, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via in-platform notification or email before your personal data is transferred and becomes subject to a different privacy policy.

All payment transactions on the tk171 Platform are processed through Bangladesh's established mobile financial services: bKash, Nagad, Rocket, and Upay. tk171 does not directly store your mobile banking PIN, account password, or full payment credentials at any point in the transaction flow. When you initiate a deposit or withdrawal, the transaction is processed through the respective payment provider's secure infrastructure. tk171 retains only the transaction reference number, amount, timestamp, and status for accounting and compliance purposes.

If you believe that a financial transaction on your account was not authorised by you, you must notify our support team immediately at [email protected]. We will investigate all reports of unauthorised transactions promptly and in accordance with our internal security procedures. Where an unauthorised transaction is confirmed, tk171 will take appropriate remedial action including account suspension, reversal of the transaction where technically possible, and referral to the relevant payment provider for further investigation.

We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes described in this Policy. Specifically: account and identity data is retained for a minimum of five years following account closure to comply with applicable anti-money laundering and record-keeping obligations; transaction records are retained for a minimum of five years; customer support communications are retained for two years; technical log data (IP addresses, session logs) is retained for twelve months.

Where there is no ongoing legal requirement to retain specific data, we will securely delete or anonymise that data. You may request earlier deletion of certain categories of personal data by contacting our support team. We will assess each deletion request on its merits and will inform you of our decision within 30 days. Deletion requests may be declined where retention is required by law or where your account has an active balance or unresolved dispute.

You have the following rights with respect to your personal data held by tk171. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of the right you wish to exercise. We will respond within 30 days.

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: you may request that we limit the way we use your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

We will not discriminate against you for exercising any of your privacy rights. If you are dissatisfied with our response to a privacy request, you may escalate the matter by writing to us at [email protected] with the subject line "Privacy Escalation". We are committed to resolving all privacy concerns in good faith and in a timely manner.

The tk171 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse how the Platform is used. A cookie is a small text file placed on your device when you access the Platform. We use the following categories of cookies: (a) strictly necessary cookies, which are essential for the Platform to function and cannot be disabled; (b) functional cookies, which remember your language preferences and account settings; and (c) analytics cookies, which collect aggregated, anonymised data about how players interact with the Platform to help us improve it.

We do not use advertising cookies or behavioural tracking cookies that build profiles of your browsing activity across other websites. You may control cookie settings through your mobile browser's built-in privacy controls. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. Disabling analytics or functional cookies will not affect your ability to use the core features of the Platform.

tk171 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data fields at rest, role-based access controls limiting which staff members can access personal data, regular security audits and vulnerability assessments, and monitoring systems designed to detect and respond to suspicious access patterns.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You also play an important role in keeping your data safe: use a strong, unique password for your tk171 account, never share your login credentials with anyone, and contact us immediately at [email protected] if you suspect your account has been compromised.

The tk171 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to tk171 without your consent, please contact us immediately at [email protected]. We will promptly investigate the matter and, where confirmed, delete all personal data relating to the minor and close the associated account. We employ age verification checks during the registration process to minimise the risk of under-age access, and we reserve the right to request additional documentary evidence of age at any point.

We may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the services we provide. We will publish the revised Policy on the Platform and update the "Last updated" date at the top of the page. Where changes are material — meaning they significantly alter your rights or our obligations — we will provide advance notice of at least 7 days via in-platform notification or via the email or mobile number associated with your account before the revised Policy takes effect. For non-material changes such as typographic corrections or minor clarifications, the revised Policy takes effect immediately upon publication.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk171 handles your personal data, please contact our support team. We aim to respond to all privacy enquiries within 48 hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]